Privacy and Data Processing Policy

Version: 2.0
Effective Date: July 7, 2025
Organization: Broker-Intelligence.ca
Data Protection Officer (DPO): Luc Ouellet
Legal Framework: Law 25 (Quebec), PIPEDA (Canada)

By accessing our website www.broker-inteligence.ca (the “Site”) or using our software (the “Software”), collectively referred to as the “Services,” you agree to this Policy. If you do not agree with its terms, please refrain from using our Services.

We reserve the right to update this Policy at any time. Any modification will be posted on our Site and will take effect immediately upon publication. We encourage you to review this page regularly.

We collect the following information:

• Software usage data 
• Client identity data
• IP address and session data
• Cookies / browsing data
• Location data
• Voice recordings
• Communications (email, SMS)
• Images and videos (with consent)
  

We do not collect:

• Biometric data
• Real-time GPS data (unless explicitly shared during an interaction)
• Data from loyalty cards or in-person purchases
   

Your data is used for the following purposes:

• To provide and improve our Services
• To create and manage user accounts
• To respond to your requests
• To send important notifications (security alerts, updates, new features)
• To personalize the user experience
• To conduct internal analysis
• To comply with legal or regulatory obligations
   

We do not sell your data. However, we may share it:

• With service providers (hosting, payment, IT support)
• In response to legal obligations or official authority requests
• As part of a merger, acquisition, or sale of assets
   

We implement technical, organizational, and physical measures to protect your data. However, no system can be entirely risk-free.

Your data is retained for as long as necessary to fulfill the purposes for which it was collected or as required by contractual or legal obligations. Automated data lifecycle management may apply.

Under Law 25 and the GDPR, you have the right to:

• Access your personal information 
• Correct or update your information
• Withdraw your consent
• Request deletion of your data
• Object to certain processing activities
• Obtain a copy of your data in a structured, portable format
• File a complaint with the appropriate authority
   

To exercise your rights:
✉️ info@broker-intelligence.ca
📞 450-501-7048

Cookies are used to enhance your browsing experience. You may manage your preferences through your browser settings, though some features may be affected.

For any questions or complaints regarding this Policy or the processing of your personal data, please contact:

Data Protection Officer
Luc Ouellet
📧 info@broker-intelligence.ca
📞 450-501-7048